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Cavirin Systems, Inc.

Job Description: 

Enthusiastic, people-driven, and self-motivated customer success manager with 5 years of experience in an equivalent customer-facing role in a security software product or solution sales environment, to help drive Cavirin’s hybrid cloud security solutions across AWS, GCP, Azure, and Docker.

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The Role:

As a Customer Success Manager (CSM), you’ll contribute to the team by providing front-line support to Cavirin’s clients, while acting as a focal point for Cavirin’s sales and engineering teams.  You will:

  • Be the main technical resource to answer/educate the customer on issues ranging from features, specifications and functionality to integration/on-boarding.
  • Work closely with engineering and the sales engineering team to answer, elevate, and resolve customer's technical issues. 
  • Help customers plan and understand the best way to utilize the Cavirin platform based on business needs and plans.
  • Help define and/or optimize Cavirin’s customer success procedures and best practices.
  • Work with customers and finance to understand and ensure license renewals.

You’ll demonstrate our product’s capabilities and its ability to solve specific customer problems, while contributing to build referenceable accounts and positive brand awareness.  While caring deeply about meeting revenue targets and helping to upsell the installed base, you’ll also focus on customer success and satisfaction by attending customer meetings, and sharing your learnings about how they work with the sales team. A pro-active team player, you’ll aim to get the best out of those around you. You will learn, participate and work closely with engineering teams to continue to build your technical expertise.

You Are Responsible For:

  • Handle customer support issues and paths for escalation.
  • Win customer confidence.
  • Proactively follow up and close open issues with customers (i.e., checking back).
  • Participate in and sometimes develop customer training in conjunctions with sales and engineering.
  • Coordinate with sales and engineering teams.
  • Understand Cavirin’s products and the technologies around our platform.
  • Provide feedback to product management for customer feature requests.
  • Participate in sales, marketing and partner events, and contribute to overall team success.

Requirements:

  • Bachelor’s degree and or experience in working in a customer success or pre-sales role in the software industry.
  • Quick learner in understanding technologies relating to customer environments
  • Ability to troubleshoot issues and provide solutions.
  • Strong selling skills and impressive communication skills (written and oral).
  • Past experience with Zendesk a plus.
  • Technical knowledge and experience with security, IP networking, DevOps concepts, IT Infrastructure, scripting (i.e., python), the public cloud (AWS, Azure, Google), SaaS delivery models, Windows, Linux and virtualization such as VMware.
  • Able to work full-time on-site at Cavirin’s Santa Clara HQ.
  • You must have the right to live and work in the United States to apply for this role (Unfortunately, Cavirin is not able to accommodate H-1B visa transfers between employers at this time).

What’s in it for you:

  • Opportunity for career growth
  • Competitive salary
  • Full health, dental, vision, life and disability insurance 
  • 401(k) matching
  • Equity

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